I love to help, truly I do I mean hell DTLL was born from me sharing my finds with mates and realising they may not be alone in their lack of ability to find what I had..
Since creating DTLL I have been front of house for customer service, behind the scenes helping the stores who join us learn how to market themselves and all over the social media along with presenting at events. Let's just say I have met all sorts of people and helped in all sorts of ways and more to the point is I have LOVED it..
So why my dramatic title? well its not all that dramatic. I am just going to be far more selective.
I am not going to waste my time trying to help someone that doesn't appreciate it.
I will not be bending over backwards for rude people. I have previously tried to kill them with kindness and from now on I will be polite and leave it at that.
More importantly I am not going to allow people with no moral compass to even come close to my circle of friends.
Last week for the first time I asked a store on DTLL to leave, they never appreciated any press we got for them (or just never said thanks), requested things be done for them as if they were the only store on DTLL and last of all wasted our time a lot due to sloppy communication.
Did I ever think I would ask someone to leave that was making good sales? Hell no! BUT the thing is times change, you grow wiser and older and I now recognise I value my staff and my sanity over a cash dollar value.
So guess what. I am not helping those type of people anymore
The same goes for customers, they are always right huh? well no not always (even though I let them be 95% of the time) but last week I also had a customer claim one of our stores to be a liar and a thief as she said she had paid for something it had not turned up so this meant the store was lying that they had posted it and a thief for taking her money. I explained calmly that I was sure this was not the case and simply a delay in the mail (it had been all of 5 days after all) however after 3 further emails stating the same thing but with even more gusto I had to call it and refunded her in full and told he to go and shop elsewhere.
Of course the item turned up the next day and she came back to say so and pay me (again).
So guess what. I am not helping those style of customers anymore, they can go and call someone else a liar as I don't want their money.
I will focus my help on those that need want and most of all appreciate it.
I want to ensure my moral compass stays firmly intact and if that means a few less dollars in my pocket then so be it
Have you ever stood up for someone you don't know in person? How did that go? Are you a compulsive helper?