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I am not helping anymore...


I love to help, truly I do I mean hell DTLL was born from me sharing my finds with mates and realising they may not be alone in their lack of ability to find what I had..

Since creating DTLL I have been front of house for customer service, behind the scenes helping the stores who join us learn how to market themselves and all over the social media along with presenting at events. Let's just say I have met all sorts of people and helped in all sorts of ways and more to the point is I have LOVED it..

So why my dramatic title? well its not all that dramatic. I am just going to be far more selective.

I am not going to waste my time trying to help someone that doesn't appreciate it.
I will not be bending over backwards for rude people. I have previously tried to kill them with kindness and from now on I will be polite and leave it at that.
More importantly I am not going to allow people with no moral compass to even come close to my circle of friends.

Last week for the first time I asked a store on DTLL to leave, they never appreciated any press we got for them (or just never said thanks), requested things be done for them as if they were the only store on DTLL and last of all wasted our time a lot due to sloppy communication.

Did I ever think I would ask someone to leave that was making good sales? Hell no! BUT the thing is times change, you grow wiser and older and I now recognise I value my staff and my sanity over a cash dollar value.

So guess what. I am not helping those type of people anymore

The same goes for customers, they are always right huh? well no not always (even though I let them be 95% of the time) but last week I also had a customer claim one of our stores to be a liar and a thief as she said she had paid for something it had not turned up so this meant the store was lying that they had posted it and a thief for taking her money. I explained calmly that I was sure this was not the case and simply a delay in the mail (it had been all of 5 days after all) however after 3 further emails stating the same thing but with even more gusto I had to call it and refunded her in full and told he to go and shop elsewhere.

Of course the item turned up the next day and she came back to say so and pay me (again).

So guess what. I am not helping those style of customers anymore, they can go and call someone else a liar as I don't want their money.

I will focus my help on those that need  want and most of all appreciate it.

I want to ensure my moral compass stays firmly intact and if that means a few less dollars in my pocket then so be it

Have you ever stood up for someone you don't know in person? How did that go? Are you a compulsive helper? 

27 comments

  1. My grandma gave me a rose gold and silver medal she won in 1916 for attending school for four years without missing a day. It is engraved with her name and "Attendance". These days I think you'd be more likely to receive a laminated certificate!

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  2. Tess I don't know how you have done it for so long. You are absolutely amazing and such a kind soul. It's your turn know be kind to yourself xx

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  3. Thanks Kym, I only do it because I love it :)

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  4. So do you like my black dress , I nearly bought the white one instead

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  5. Should I get shoes to match my dress ?

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  6. I'm looking for a wooden spoon collection

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  7. I think I'm at the beach with no towel

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  8. I see talent runs in the family then ;) xx

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  9. Karma beautiful girl... you know how I feel about Karma. You fill so many buckets but sadly not everyone deserves it. Proud of you chick xx

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  10. I don't think I should go shopping

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  11. It's like asking a ten year old to recite the
    budget, it's not going to be good. Maybe
    I'm halfway, I'm tired , try for more tomorrow
    Night. XO

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  12. The charm bracelet from my grandfather for my 10th birthday. It's from his geology trip to Alaska & is the only thing he ever gave me

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  13. Dropped the kids off at school so glad to see the ass end of them

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  14. A simple silver chain which my parents bought for me when I was a baby.

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  15. This just makes me want to fall over in a pile mud

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  16. Oh you poor chicken, that's just horrible. I always try & give clients, customers or associates the best curtosy, but this has to be within reason, for your own sanity! After that the ex-corporate bitch comes out... Grr!!!
    Another one of life's 'learns' you now know your 'give' limit & that's a good thing! 😊

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  17. My engagement ring that my husband had specially made for me.

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  18. My engagement ring because my fiance chose it with my 6yr old daughter, a simple yet stunning design....and diamonds go with everything!

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  19. My locket with my late grandfather's photo inside. I love having him close to my heart whenever I wear it.

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  20. my grandmothers wedding ring as i was very close to her and she passed away when i was 15.

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  21. My Tiffany mesh ring my hubby bought me while on holidays in Queensland. I wear it each day and reminds me of our fun trip.

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  22. My eternity ring is my fave. Its timeless beauty and to be reminded again that he loves and chooses me many years on, still makes my heart skip a beat.

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  23. Would easily have to be my engagement ring. The centre diamond was given to me from my mother. Totally irreplaceable and special <3

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  24. Well you know this is me right?! And I keep making resolutions to not bend over for people who just don't appreciate it. Or deserve it. But I still do.

    But well done you for being brave. It would have been very hard to make that call about that store, but now you have freed up some energy to devote to stores that appreciate your efforts xx

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